IAA is a Health Management Organisation that provides affordable medical insurance schemes that cater for individuals, families and companies.

The schemes address the inevitable health issues that occur. By having the International Hospital, International Medical Centre and International Medical Centre Dental as affiliates, IAA is able to provide diverse and comprehensive services in line with it's mission " to provide a complete medical service with compassionate nursing, excellent patient conditions with modern equipment".

IAA works hand-in-hand with Healthcare International. Healthcare International specialises in providing world-wide private medical and related personal insurance.

Together we offer world-wide cover to companies and individuals in the event that a medical emergency arises while traveling outside Uganda. Emergency Medical Evacuations from Uganda to either South Africa or Kenya are arranged through MEDEX Assit, which has calling centers around the world that can be used in case of medical emergency.

IAA has fully equipped ambulances with Life Support machines including defibrilators, oxygen, portable suction and ventilators. There are blood screening and bank facilities at International Hospital, modern casualty facilities and operating theatres as detailed above.

In Uganda, air evacuations can be carried out from the following Airstrips in rural areas - Adjumani, Amudat, Arua, Bundibujo, Fortportal, Gulu, Jinja, Kaabongo, Kalongo, Kasese, Kayonza, Kidepo, Kijura, Kisoro, Kitugumu, Koboko, Kotido, Lira, Masindi, Matanya, Mbarara, Mityana, Moroto, Moyo, Mweya, Nebbi, Pakuba, Paraa, and Soroti.

Evacuations from Uganda to other countries are provided in conjunction with SOS in South Africa, Flying Doctors and Intensive Care Air Ambulance in Nairobi. IAA can also arrange evacuation of patients to other parts of the world and send a doctor or a nurse with the patient.

Yes you urgently do. It is important for any given person to have a form of medical Insurance. The reason is simple-medical emergencies are costly/expensive. If you had a medical emergency with no medical insurance, it is easy to find yourself with a crippling amount of medical debt. Small medical cases could also turn out to be big ones. When you do not have insurance you avoid going in and getting treated for the little things, which can escalate into bigger things quickly. Health insurance is not a luxury; it is a necessity.

IAA has very affordable medical schemes. Our schemes are as low $250.

The price is prorated according to number of months and the initial cost was

Payments can be by EFT or by cheque to:
Account Name: INTERNATIONAL AIR AMBULANCE
Bank Name: ORIENT BANK
Dollar Account: 12187002020501
UGX Account: 12187002010101
Swift CODE: ORINUGKA

New members joining the scheme for the first time will not more than 65 years
Old members can only be covered upto 68 yrs of age

IAA cards will be issued to members who fullfill the following requirements

1. Your name should appear on the list of members that the client submits to IAA
2. You should have filled in the IAA form which is given to your H.R department
3. The form should have the same names that appear on the list submitted by the H.R office
4. The form should have coloured passport sized photograph with a white background to it attached for all members under the principle person
5. This form should be submitted to IAA

It will take us atleast two weeks for your cards to be ready assuming that you have submitted your form and photo

Your card will be sent to your H.R office after it has been printed.

Your Photo, Your Name, ID number, and company name-These are
used for identification purposes
Date of Birth- This is for both medical reasons and identification
Type of card- this will either have exipry date or member since.

1. Cards with Member since or contract date can be used anythime, these don’t expire. People with such cards will not be given new cards unless the card has faded.
2. Holders of cards with Expity dates have to have new cards at renewal.

These cards are usually given to members upcountry and those on personal covers
Type of Scheme: This is used to tell what kind of benefits you have as an IAA member
Emergency Phone Contacts: please use these numbers in case of any emergency situation

You will be asked to pay for a temp card which you can use for that day.
This card is given at the database office or the reception at a fee on 2,000 shs.

Another card will be printed out and this is charged 10,000shs .
These cards are issued after presentation of a reciept from the IAA finance Department.

One should consider a couple of key elements prior to choosing a medical cover that suits one’s medical needs. Convenience, proximity and number of medical outlets, good customer service, and affordability are salient issues to consider before appending your signature on any medical cover. IAA medical covers are the best suited for any person. They are tailored to suit persons of all categories i.e. ranging from individual/personal covers to company/entire corporate covers.

A pre-existing condition as a "medical condition that occurred before a program of health benefits went into effect." A pre-existing condition can be something as common and as serious as heart disease, hay fever, high blood pressure, cancer, type 2 diabetes, and asthma – chronic health problems that affect a large portion of the population.

A pre-existing condition is a medical condition that existed before you obtained health insurance. Pre-existing conditions are usually chronic and often costly conditions such as: diabetes, heart problems, mental illness, asthma, COPD, Hemophilia, Epilepsy, Chronic Infections, an injury which occurred prior to coverage, multiple sclerosis, certain allergies, certain skin conditions.

Clients are required to pay at medical centers for a number of reasons, but are not limited to the following:

• visiting a center for a condition not provided for under the IAA medical scheme
• visiting a centre that is not on our panel of service providers
• visiting a provider without a referral note from IAA doctor/medical personnel.

No, you do not get a refund.

IAA boast of a number of international medical centers in Kampala i.e. at Kitgum house, Watoto church, Kololo, a well equipped state of the art hospital at Namuwongo and a number of affiliate clinics (101) all over the country. IAA also has a specialist team ranging from dentists, ENT, Gynae to a specialized ICU team. These are seen on appointment and are the best in the country.

There is an acute shortage of specialists in the country and as such they are shared and as such they run clinics on specific days only hence the need for an appointment.

Services will be received on presentation of a Valid IAA card, If cards are not made, then you can present your company I.Ds.

IAA has 80 Affiliate Health Service providers, based in all the major towns of Uganda. So you can access services in these centers.

1. Customer care Issues Hellen Mbabazi-mbabazih [at] img [dot] co [dot] ug Tel: 0312 200 525
2. Upcountry affiliate clinics Vitoria Namboozo-vickyn [at] img [dot] co [dot] ug Tel: 0312 200 405
2. Benefits and addition to the list/scheme Flavia Nansubuga- flavian [at] img [dot] co [dot] ug Tel: 0312 200 508
3. Cards Allan Twinomugisha - allant [at] img [dot] co [dot] ug Tel: 0312 200362

IAA and IHK are in a way different. IHK is a service provider and it does not mean that for everything they offer, IAA will cover.

IAA does not give re-eimbursements, but instead you are allowed to replace that member with someone else without payment.

A member can only be replaced once. Meaning someone who was a replacement can not be replaced within the same year

A referal will be given after assement from the director clinical services at IHK.
Referals are only given for medical reasons

1. You can access services at IHK and in all the IMC clinics both in Kampala and out of kampala.
2. A list of affliate clinics is also provided to your HR office and you can go to any centres listed and you will be able access treatment for as long as you have an IAA card and appear on the lists too.

This only applies to new people who in most cases are reffered to as addition. We like you to give us 24 hrs so that period of time, we are able to add the people into the system

Rescue services are provided within Uganda by road and Air ambulance to International Hospital where the patient is stabilised. In the case where road evacuation is impractical air evacuation is carried out in association with Mission Aviation Fellowship (MAF) or AIRSERVE.