About International Medical Group

"Our vision is to be recognised as a centre of excellence in the provision of health services" Dr Ian Clarke, Chief Executive Officer.

International Medical Group (IMG), was founded in 1996 by Dr Ian Clarke to provide modern medical services in Uganda. Even though Uganda is a third world country it does not follow that we do not strive to provide medical services of good quality.

Dr Clarke's drive and vision have been instrumental in expanding operations - the company now provides comprehensive medical schemes using the services of its own hospital and clinics.

IMG's emphasis on excellent service has had a knock on effect on the provision of medical services generally in Uganda.

The mission of IMG is to provide a complete medical service, with compassionate nursing, excellent patient conditions, modern medical equipment and the highest standard of medical expertise, at an affordable price.

IMG seeks to maintain high standards of professionalism through audit and continuous training.

Our Aims:

• High standards of service and care
• Internal and external assessments and evaluations
• Careful treatment and communication for each individual
• To prioritise professional care and customer services

All IMG staff are required to be aware of our mission and asked that all their actions be in line with achieving IMG's ideals.

Our Focus:

Organisational Quality: efficient and responsible use of the time, resources and facilities available.

Professional Quality: maintaining good relationships with patients, a professional and diligent attitude and competence at all times. Being reliable and responsible. Working in a team and having respect for colleagues.

A good employee focuses on continually improving standards, accountability and quality control.

IMG run continuous improvement projects to improve their work practices by monitoring performance indicators (e.g. waiting times, complaints, compliments, patience, friendliness, etc.) which help assess their quality of work.

Specific Objectives:

• To provide consistent and reliable medical services
• To provide quality health care at affordable price
• To widen the spectrum for prepaid medical facilities
• To provide fast response emergency care
• To provide compassionate nursing care that is patient focused
• To ensure quality assurance e.g. hygiene, management, procedures
• To ensure continuous improvement in our health services

Core Values:

• Attention to detail and medical ethics
• Commitment to serve
• Willingness to go beyond the call of duty
• Teamwork and respect amongst colleagues at work
• Respect for protocols and procedure
• Achievement of set goals and objectives
• Warmth and patience towards the customer
• Achievement of set goals and objectives

The above vision, objectives and core values are an important aspect to all work throughout IMG.

New Developments

• Opening of new International Hospital Kampala (Jan 2003)
• Opening a Nurses' Training School in Kampala ( Oct 2005
Increased collaboration with specialist individuals, training facilities, and medical institutions abroad